A 30% deposit is required to confirm your room reservation.

✔ Free cancellation up to 7 days before arrival: full deposit refund.
✔ Cancellation within 7 days before arrival: 50% of the deposit will be refunded.
✔ Cancellation on the day of the check in or no-show: deposit is non-refundable.
✔ Deposits paid via Wise or Revolut will be refunded through the same payment method.

✔ Your booking is confirmed once the deposit has been received.
✔ The remaining balance must be paid before the start of the tour.
✔ All prices on the website are rounded and based on a fixed exchange rate. Any differences due to daily currency fluctuations are not adjusted.
✔ Please note that bank fees or exchange rate differences cannot be refunded.

We accept the following payment methods at our accomodation:

✔ Cash (Please note: the nearest ATM is approximately 30 minutes from Bukit Lawang, so we recommend bringing sufficient cash.)

✔ Card payment via terminal (A 4% service charge applies for card payments.)

✔ Bank transfers via Wise or Revolut.